Our Company Culture
Thorntons strives daily to be our guests’ favorite place to stop when they are on-the-go. Our team-based, high-energy culture is a combination of entrepreneurial spirit and core values centered around our guests. Our core values include: Delight Our Guests, Passion for Details, Restless Dissatisfaction, Everyone Counts, Cheer for Each Other and Have Fun.
Core Values
Delight Our Guests
We aim to keep our stores cleaner and brighter than others in the industry, with faster and friendlier service from our team members. Our guests are our top priority and we strive to exceed their expectations.
Passion For Details
Retail is detail! We are passionate about the details of our business, focusing on processes and systems to improve our offerings, service, efficiency and effectiveness.
Restless Dissatisfaction
We’re results-oriented and we’re constantly looking for ways to improve our performance. We routinely set targets and seek and provide feedback to make improvements for our team.
Everyone Counts
Our culture is inclusive and we treat everyone with dignity and respect. We seek out and respond quickly to suggestions and questions from our team members. Our leadership team is available and approachable.
Cheer For Each Other
We recognize and celebrate the accomplishments of all team members. We believe that recognition accelerates our performance and make Thorntons a great place to work.
Have Fun
Although we take our work very seriously, we make the most of lighthearted moments and have a sense of humor about ourselves.