Terms and Conditions

By signing up and participating in the Thorntons Refreshing Rewards Program, you expressly agree to all terms and conditions of the Thorntons Refreshing Rewards Program.

Refreshing Rewards Terms

Thorntons Refreshing Rewards program is available at participating Thorntons locations.

These Terms and Conditions are subject to change, at any time, without notice, at the sole discretion of Thorntons LLC

The following conditions and restrictions apply:

  • Thorntons LLC expressly reserves the right to discontinue the Thorntons Refreshing Rewards program, at any time, at its sole discretion.
  • You cannot use multiple rewards for multiples of the same item in the same transaction.
  • Membership and benefits cannot be transferred to another person or Thorntons Refreshing Rewards Member.
  • You can only sign up for one Thorntons Refreshing Rewards account.
  • Fuel discounts cannot be combined with any other type of fuel discounts, except when explicitly stated.
  • All Thorntons Refreshing Rewards cards are licensed to Thorntons LLC and you acquire no ownership interest or property right thereto. No right, title or interest in any intellectual property, including but not limited to trademarks and copyrights, used by Thorntons LLC in connection with the Thorntons Refreshing Rewards card or program is transferred to you except as expressly authorized in writing and signed by Thorntons LLC
  • Thorntons LLC expressly reserves the right to suspend, terminate or discontinue a Thorntons Refreshing Rewards member’s rewards for misuse or at any time for any reason.
  • Thorntons LLC makes no express or implied warranties regarding the Thorntons Refreshing Rewards card, program or your participation therein.
  • To report cards lost or stolen or to obtain a replacement card, call guest services 1-866-473-0017 between 8am and 5pm eastern time.
  • Thorntons’ full Privacy Policy can be found at http://www.mythorntons.com/terms-and-privacy#privacy
  • If at any time you do not agree with these Terms and Conditions or with other aspects of the Thorntons Refreshing Rewards Program, you can un-enroll or deactivate your Thorntons Refreshing Rewards account by contacting
  • Thorntons Guest Services department at http://www.mythorntons.com/contact
  • By maintaining a Thorntons Refreshing Reward account, you agree to receive communications, advertising and marketing material from Thorntons and to keep your account information current and accurate, including a current email address.
  • You acknowledge that you are at least thirteen (13) years of age or older. If you are between the age of thirteen (13) and eighteen (18), you acknowledge that you have obtained permission from your parent or legal guardian to have an account through the Thorntons Refreshing Reward Program.
  • The Refreshing Rewards Program shall be governed by the laws of the Commonwealth of Kentucky, without giving effect to its conflict of laws provision. The state or federal courts located in Jefferson County, Kentucky shall be the exclusive venue and jurisdiction for any dispute, suit, damage, or claim for liability (“claims”) arising from or associated with your use of or access to the Thorntons Refreshing Rewards Program.
  • Any claims shall proceed only on an individual basis without the right for any such claims to be on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. Claims may not be joined or consolidated unless agreed to in writing by all parties.

Fleet Credit Card Information

Guests using a fleet credit card will not receive fuel discounts as part of the Refreshing Rewards program. Fleet credit cards include, but are not limited to those cards issued by: Wright Express®, WEX Fleet One®, Fuel Man®, Voyager® and Comdata®. Thorntons may, at any time, in its sole discretion and without notice, change or modify those credit cards or fleet credit cards that are included or excluded from receiving any and all rewards under the Thorntons’ Refreshing Rewards program.

Mobile Terms & Conditions

     There is no fee from THORNTONS to receive text messages. Message and data rates may apply- this can be checked with your mobile service provider. Charges are billed and payable to your mobile service provider or deducted from your prepaid account. Consent is not a requirement for purchase.

     Data obtained from you in connection with this SMS service may include your mobile phone number, your  carrier’s name and the date, time and content of your messages. We may use this information to contact you and provide the services you request from us. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless operator may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. Wireless operators do not guarantee message delivery and will not be held liable for delayed or undelivered messages.

     For information on data collection and us, please read our full corporate Terms and Privacy – Thorntons (mythorntons.com)

     We will not be liable for any delays in the receipt of any SMS message as delivery is subject to effective transmission from your network operator.

     By subscribing to THORNTONS alerts, the user consents to receive automated text messages from THORNTONS. Recurring messages. Message & data rates may apply.

     If you have any questions, text HELP to 80313 or contact us at 866-473-0017 or guestservices@mythorntons.com. To stop receiving messages, text STOP to 80313.

Privacy Policy

Thorntons LLC is committed to protecting your privacy. This Statement of Privacy applies to Thorntons LLC Company Web site (the “Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.

Collection of your Personal Information

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. You should be aware that when you visit our Site, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive, what pages are visited by a visitor or the ISPs or types of browsers most frequently used. This data helps us to analyze and improve the usefulness of the information we provide at this Site and our products and service.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Thorntons LLC public message boards, this information may be collected and used by others.

Thorntons LLC encourages you to review the privacy statements of Web sites you choose to link to from this site so that you can understand how those Web sites collect, use and share your information. Thorntons LLC is not responsible for the privacy statements or other content on Web sites outside of this Site.

Use of your Personal Information

Thorntons LLC collects and uses your personal information to operate this Site and deliver the services you have requested. Thorntons LLC also uses your personally identifiable information to inform you of other products or services available from Thorntons. Thorntons may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Thorntons LLC does not sell, rent or lease its customer lists to third parties. Thorntons LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Thorntons LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thorntons LLC, and they are required to maintain the confidentiality of your information.

Thorntons LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Thorntons LLC keeps track of the Web sites and pages our customers visit within Thorntons LLC, in order to determine what Thorntons LLC products and services are the most popular. This data is used to deliver customized content and advertising within the Site to customers whose behavior indicates that they are interested in a particular subject area.

Thorntons LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Thorntons LLC, (2) protect and defend the rights or property of Thorntons LLC or (3) act under exigent circumstances to protect the personal safety of users of the Site, or the public.

Thorntons LLC may share data with trusted partners to help us perform statistical analysis or administer sweepstakes, send you an email, or postal mail.

Use of Cookies

Like most commercial website owners, we may also use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. For example, a cookie can be used to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our Site. The cookie does not extract other personal information about you, such as your name and address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. In addition, we may use cookies and/or devices called “web beacons” provided by our ad serving technology vendor to help manage our online advertising. The information collected via this ad serving technology is not personally identifiable.


You should be aware that in general information sent through the Internet is not secure. Thorntons LLC, however, secures your personal information from unauthorized access, use or disclosure. Thorntons LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Changes to this Statement

Thorntons LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Thorntons LLC encourages you to periodically review this Statement to be informed of how it is protecting your information.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at guestservices@mythorntons.com

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